Terms and Conditions of Use

Our Terms of Use were updated and posted on 29/02/2024 

These terms and conditions ( the ‘’The terms and Conditions’’) govern the use of www.polyglox.com ( ‘’the site’’). This site is owned and operated by Alberto Flaibani. This site is an online language learning website.

By using this Site and consequently our services you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times. 

1 .Intellectual property

All content published and available on our Site is the property of Alberto Flaibani and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to composition of our Site.

2. Acceptable use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

   •     Violate the intellectual property rights of the Site owners and any third party to the Site.

If we believe that you are using our site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps 

necessary to prevent you from accessing our Site. 

3. Sales of services 

These Terms of Conditions govern the sales of services available on our Site.

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site. 

The following services our available on our site:

  •   Individual Online Italian and English language lessons

  •   Individual Online Italian and English language lesson packages 

  •   Online English and Italian language exchange events 

The services will be paid in full for when the services are ordered and before the beginning of the first lesson.

 We offer the following free trial of our services: 30 minutes free trial language lesson. 

4.  Payments

We accept the following payment method on our Site: 

   •    PayPal

You acknowledge and agree that your payment method may involve the use of Third-Party Payment Processors (Squarespace) and that the payments are subject to the terms of use and privacy policies of those payment gateways and are not accessible or controlled by this Site.

 A regular invoice will be sent once the payment has been received.

Upon agreement between Polyglox and a new student (for example during the initial free lesson), other methods of payments can also be accepted and set up (i.e. Bank Transfer, WISE transfer, etc).

5.Cancellation 

Individual online English and Italian lessons and Packages if cancelled less than 24 hours before the start time, will be charged at full price.

Premium/Flexible rate lessons and packages can be cancelled at any time at no charge.

The Tutor may cancel lessons with 24 hours’ prior notice to the Student and no pre-paid fee will be refunded – the Tutor will instead re-schedule the lesson. Should the Tutor cancel a lesson with less than 24 hours’ notice, the Student can request a refund for that lesson if pre-paid. 

6.Refunds

Lessons are non-refundable (unless in the event of a less than 24-hour notice cancellation by the Tutor) and have to be scheduled and completed no later than 180 days from the payment date.

7. Links to other websites 

Our Site may contain links to third party websites or services that we do not own or control. We are not responsible for the content, policies or practices of any third party website or service linked to on our Site. It

Is your responsibility to read the terms and conditions and privacy policies of these third-party websites before using these sites. 

8.Limitation of liability

Alberto Flaibani and our employees, affiliates and subsidiaries will not be liable for any actions, claims, losses, damages, punitive damages including, but not limited to, damages for loss of enjoyment and expenses including legal fees from your use of our Site and our services. 

9.Indemnity

Except where prohibited by law, by using this Site you Indemnify and hold harmless Alberto Flaibani and our employees, affiliates and subsidiaries from any action, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site, our services, or your violation of these Terms and Conditions. 

10. Privacy Policy

Our Privacy Policy is available on a separate page. Our Privacy Policy explains to you how we process information about you. You shall understand that through your use of the Site you acknowledge the processing of this information shall be undertaken in accordance with the Privacy Policy.

11. Applicable Law

These Terms and Conditions are governed by the laws of the country of Scotland. You shall not use the Site in jurisdictions that do not give effect to all provisions of the Terms.

12.Changes to these Terms and Conditions

We reserve the right to modify these Terms of Service at any time. We do so by posting and drawing attention to the updated terms on the Site. Your decision to continue to visit and make use of the Site after such changes have been made, constitutes your formal acceptance of the new Terms of Service. Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the Site.

13. Contact

Please contact us if you have any questions or concerns. Our contact details are as follows:

Polyglox

Alberto Flaibani 

Flat 1/1

23 Waterside Place

G5 0QD

Glasgow

Email: alberto@polyglox.com

Telephone: +44 07903 256 836

Yes, absolutely. We do in fact recommend a FREE 30 minute-long introductory Zoom session to give you the opportunity to test your connection, meet the teacher, go through any questions and specific requirements you might have. Your teacher will also use this initial catch-up to get and idea of your starting level..so get ready to exchange a few words (or more) in your target language!